Office 365 answers all problems if you know when and how to search. The keywords are appropriate, and you just have to search for the right issue.
Here are some basic troubleshooting techniques you can easily find with Office 365.
Check Service Status
Microsoft provides a Service Health Dashboard that indicates the current status of Office 365 services. This can help you quickly identify if the issue is widespread or specific to your organization.
Sometimes, the problem is just the connectivity. You have to ensure firewalls and proxy servers are correctly configured to allow Office 365 traffic. The troubleshooting guide will notify you of an unstable network.
Service-specific troubleshooting tools and logs are available depending on the specific Office 365 service experiencing issues (Exchange Online, SharePoint, Teams, etc.). For example, the Exchange Online Remote Connectivity Analyzer can help diagnose email-related problems.
Regularly review the Message Center for relevant announcements or guidance on known issues.
Review Audit Logs
Office 365 provides audit logs that can provide valuable information about user and admin activities. Reviewing these logs can help identify suspicious activities, troubleshoot access issues, and track changes made within the environment.
You can easily leverage the Office 365 community forums and Microsoft’s extensive knowledge base. Often, other users have encountered similar issues and may have shared solutions or workarounds.
Remember, troubleshooting in Office 365 is an ongoing process, and availing of Office 365 consultancy services can be beneficial if problems arise.